TERMS & CONDITIONS
OUNDLE TRAVEL LIMITED
Various Tour Operators provide different Terms and Conditions which may differ from our own Terms and Conditions.
The Tour Operator’s terms and conditions are available on request, please ask for details.
Please read these Terms & Conditions carefully.
They contain important information about your booking.
A Booking Form and Insurance Disclaimer Form will be issued at the time of booking.
Both the Booking Form and Insurance Disclaimer Form will be signed at the point of booking or within 7 days thereafter.
The Booking Form lists additional information which you must ensure you read prior to signing.
During the booking procedure, you will be made fully aware that we, Oundle Travel Limited act as an agent for the Principal Tour Operator, therefore, identifying the Tour Operator as the principal to the contract along with their Terms and Conditions.
The Booking Form will be used where a Tour Operator does not offer one in their brochure. Acting as your Travel Agent, this will detail the arrangements we have made for you. This is not a Holiday Confirmation or Invoice, your official Holiday Confirmation and Invoice will be held on your file together with your ATOL Certificate from the Principal Tour Operator with whom you have a contract.
By instructing Oundle Travel Limited as your Travel Agent, to make a booking you accept that you have the authority to bind all members of your party to these terms and conditions.
It is essential that you check the travel details on your Receipt and inform us immediately of any errors.
Any changes or queries to your booking should be discussed with Oundle Travel Limited or supplied in writing. Our suppliers and Tour Operators reserve the right to decline contact with you regarding your booking pre or post departure and may refer you back to Oundle Travel Limited as their appointed agent.
YOUR FINANCIAL PROTECTION
When you buy a holiday package from Oundle Travel Limited, your protection is covered under the Package Holidays and Package Tours Regulations 2018 which require us to provide security for the monies that you pay for the package holidays booked from us and ensure that your money is refunded or that you are repatriated in the unlikely event of our insolvency (for all UK citizens, except residents of the Channel Islands and the Isle of Man).
We are financially controlled and regulated by ABTA and are permitted to trade under our ABTA Licence K6631.
All travel arrangements booked though our suppliers are also protected by their ABTA and ATOL Licences which will protect any holiday package including a flight, except for residents of the Channel Islands and the Isle of Man, as described in the paragraph above.
In the unlikely event of our failure, ABTA and the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.
ATOL Certificates are issued by our suppliers at the time of booking and copies are kept on files for reference.
For further information visit the ATOL website at www.atol.org.uk.
PAYMENT FOR YOUR HOLIDAY
We reserve the right to vary your deposit as appropriate.
The balance is due 16 weeks prior to departure. If the booking is made less than 16 weeks before departure full payment will be required by Oundle Travel Limited.
If any balance remains unpaid, travel documentation will not be issued and we reserve the right to treat your booking as cancelled and apply the cancellation charge set out below. Final travel documents will usually be sent out approximately two weeks before departure.
We are often reliant on our supplier to dispatch documentation, during busy periods travel documentation may not reach us in the two week period, we monitor tickets due on daily basis in this situation and cannot accept responsibility for late arrival of your tickets.
We welcome payment for your travel arrangements by BACS, Personal Cheque, Building Society Cheque, Personal Debit Card or Cash.
Due to the charges made by banks, we are no longer able to accept payments by Credit Card or Commercial Debit Card.
In some cases quotations will be based on instant purchase, limited availability/ non- refundable airfares and full payment of the total holiday cost must be made at the time of booking.
Full details will be given at the time of enquiry.
When we quote for a holiday we reserve the right to quote a Consultancy Fee of £100.00 per person. This fee is redeemable against a confirmed booking with Oundle Travel Limited.
AMENDMENT AND CANCELLATION BY YOU
We will do our best to assist you in altering your arrangements after booking.
If alterations can be made you will be responsible for all extra charges and costs and we reserve the right to charge a £100.00 administration fee per person plus any applicable charges as levied by our suppliers.
We also reserve the right to treat any amendment less than eight weeks prior to departure as a cancellation and apply the cancellation charges set out below.
Cancellations must be submitted in writing, and are effective the day they are received by us.
Cancellation charges will be made as per the Tour Operator/Suppliers Booking Conditions.
AMENDMENT AND CANCELLATION BY OUR SUPPLIER
It is occasionally necessary for a Tour Operator to make changes to advertised products and services and they reserve the right to make such changes.
In exceptional circumstances they may have to modify your holiday after booking.
If the change is material (for example, a change of flight time by more than 12 hours, change of destination or to a lower standard of accommodation), we will notify you as soon as practically possible and offer you the choice of (i) accepting the alternative arrangements or (ii) arranging an alternative holiday with us or (iii) cancelling your holiday subject to the Tour Operators Terms and Conditions.
Whichever option you choose the Tour Operator may pay compensation unless the change has been caused by force majeure or low bookings as defined below.
CHANGES DURING THE HOLIDAY
If our chosen supplier is unable to provide a significant proportion of your holiday whilst you are away, suitable alternative arrangements will be made for you at no extra cost or, alternatively, you will be returned to your point of departure and given a pro-rata refund for any part of the holiday not received.
This does not apply to minor changes in your accommodation, itinerary or transportation.
Whilst a Tour Operator/Supplier will never have to cancel your holiday or chosen arrangements this may occasionally happen and they reserve the right to do so.
Should it be necessary to cancel your holiday we/they will endeavour to offer alternative travel arrangements of equivalent or similar standards, together with a price refund if appropriate.
We are bound by our suppliers Terms and Conditions in these circumstances.
Compensation will not be payable in any cases where an amendment, change or cancellation is due to “force majeure”, being unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid.
These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, acts of God, closure of airports, changes of schedules or operational decisions of transport providers.
REFUND CREDIT NOTE – RCN
A Refund Credit Note entitles you to rebook a holiday at a future date or receive a cash refund at the expiry date of the note, this has been introduced by ABTA and it is with immediate effect on all bookings that have been cancelled due to the Coronavirus Pandemic.
The RCN retains the full backing of ABTA and ATOL financial protection that you had with your original booking, should the Tour Operator cease trading.
Oundle Travel Limited act as the agent for the Principal Tour Operator, we are financially regulated and governed by ABTA and therefore expected to comply with their ruling at all times.
If your holiday cannot be amended to a future date a RCN will be issued by our supplier.
A new booking reference will be created when a new booking is made and the RCN is redeemed. Standard booking Terms and Conditions apply to all amended bookings.
If part payment has been made then you will issued with a RCN for the value of the monies paid.
Any amendment fees in respect of date changes connected to the original booking will be waived and not deducted from the RCN value.
RCN’s will have different expiry dates according to our suppliers, we will supply you with details at the time the RCN is issued.
New bookings can depart at any point as designated by our suppliers and they are dependent on airline and hotel policies, and subject to airline schedules being released. New bookings may need to include
flights with the original airline and hotel, you will be advised as and when we receive this information.
Name changes are not permitted, therefore only the passengers on the original booking can be transferred to the new booking.
If the booking is of a higher value than the original, all additional costs must be met.
If the booking is of a lower value than your original bookings then a minimum of 80% of the RCN may be used as part payment towards a new booking. Any remaining refund due will be refunded in a time frame agreed by our supplier; you will be informed of this time frame at the time of rebooking.
All RCN’s will be financially protected by ABTA and ATOL with the guidelines set out by ABTA which will give you 100% security until 31st January 2021 should you not use the RCN. By this date our supplier will discuss the options with us which will include offering a cash refund.
We act as agents for our Principals; our suppliers therefore reserve the right to extend the financial protection covering a RCN or amend their Terms and Conditions in accordance with any new legislation or changes made to relevant legislation or regulations.
The RCN terms shall be governed by the law and jurisdiction in the Booking Terms and Conditions which applied to the original booking in respect of which your RCN has been issued. More information can be found on the following link :
If you do not wish to use the RCN towards a future holiday, it may be exchanged for a cash refund by submitting a written request to us for a refund within the time frame as designated by our supplier and before the expiry date of the RCN.
Refunds are dependent on the Tour Operator being in receipt of all monies paid before they are able to refund Oundle Travel Limited.
28 April 2020
Compensation is not payable if a holiday or tour does not take place because a required minimum number of passengers have failed to book to enable the tour operator or ground handler to offer the holiday or excursions quoted and paid for.
We will endeavour to find an alternative tour or provide a full refund of the tour that is cancelled.
Neither Oundle Travel or our supplier will be held responsible for change of dates or flight changes due to any tour or holiday that does not take place.
If you choose to cancel the booking entirely, you will be subject to cancellation charges as levied by our supplier.
QUOTES AND BOOKINGS
All prices quoted are a total price based on sharing a twin/double room and are in pounds sterling.
Single travellers occupying a room for sole occupancy will be quoted the applicable total rate at the time of booking until the booking is concluded.
Once a booking is confirmed we cannot change the cost or quote.
If we are asked to match a quote provided by another supplier pre booking, and prior to payment and signing of our Booking Form, we reserve the right to request an identical live and dated quote from the alternative supplier and obtain written proof of the quote provided.
After that, a Tour Operator may find it necessary to increase the price in extreme circumstances to reflect increases in transportation costs (including fuel and airfares), dues, Government approved taxes, both in the UK and overseas, fees chargeable for services (Including landing taxes and embarkation and disembarkation and security fees at airports).
OFFERS AND BENEFITS
All offer prices and honeymoon benefits and extras are subject to terms & conditions and availability.
All offers, benefits, extra inclusions and prices quoted must be confirmed at the time of booking.
If you have any complaint or problem whilst on holiday you must inform us, our representatives or the supplier as soon as possible to give us the maximum opportunity to rectify it. Any unresolved complaints must be notified to us in writing within 7 days of your return.
PASSPORTS, VISAS AND OTHER ESSENTIAL DOCUMENTATION
It is your responsibility to ensure that all necessary Passports are machine readable.
You should also ensure that all necessary Visas, International Driving Licenses, Vaccinations and other health documents are in order.
All Passports must have a validity of at least six months from your scheduled return date to the UK.
You may need clear/clean pages for visas, as required, to be inserted.
You must read all documentation that is supplied to you and ensure that all information contained within is correct.
Failure to do so may incur amendment charges which are your responsibility. Some countries and airlines now require additional passenger information (API).
We will inform you which countries/airlines require this information.
This information is compulsory and is required by authorities.
Failure to provide this information may result in you being denied boarding for your flight.
No refund will be permitted and any additional costs will be borne by the named clients on the Booking Form.
Your holiday package with us does not include Travel Insurance and it is your responsibility to ensure you have adequate insurance cover as per our Travel Insurance Disclaimer which you have signed at the time of booking.
In accordance with normal industry practice, we will require you to have adequate Travel Insurance to provide accident and medical cover before your holiday departs.
Such Insurance should be valid from the date of booking, be valid throughout the holiday duration and financially cover any probable loss through cancellation, amendment, accident or health related problems.
You should ensure you are covered for all activities you are planning on your trip.
Whilst we will endeavour to comply with any special requests such as airline seating, diets and room requirements, we can only do so on a “goodwill” basis. As these are only provided at the discretion of the relevant supplier, we cannot guarantee availability and cannot be held responsible if they are not provided.
DATA PROTECTION POLICY GDPR
In order for us to process your booking we need to store and record your information, including data as supplied.
This may include transfer of such information outside of the European Economic Area to parties involved in the arrangements of your holiday.
We do not pass information to third parties.
We may use such information for updating our mailing lists and from time to time you may receive travel related marketing information.
Should you not wish to receive such marketing information then you have an option to ‘opt out’ by email or you may advise us in writing.
UK FOREIGN OFFICE ADVICE ON OVERSEAS TRAVEL
It is now assumed that British citizens are at risk of terrorism, be it in the UK or when travelling overseas.
History has shown us these attacks can either be spontaneous or premeditated.
Oundle Travel Limited and its suppliers are governed by the Foreign Office and the advice it issues in relation to client bookings and forward travel.
For your guidance we suggest you visit the website of the Foreign Office.
The website is regularly updated and provides you with country-specific information, including advice on terrorism and general matters on health and safety.