| As a member
of ABTA Oundle Travel conform fully to Government legislation regulation
and protection of clients’ money ( click on our ‘useful links’
for further information about ABTA). The air holidays and flights booked
by Oundle Travel are ATOL protected by the Civil Aviation Authority, and
we act as agents for licensed tour operators. The relevant ATOL number
is displayed with each holiday shown. The flight bookings we make are
also ATOL protected; except when tickets for scheduled flights are sent
to you within 24 hours of payment being accepted; or where your payment
is made direct to airlines. ATOL protection extends primarily to customers
who book and pay in the United Kingdom, Click on ‘useful links’
if you want to know more about ATOL. As travel and booking agents we act
only as Agents for the Principals actually providing the relevant services
and with whom your contract will be made. We shall not be liable for any
act or default on the part of such Principal or its agents or servants.
All holidays prices quoted are subject to availability.
General
We do not make any charge for deposits or final balances when paid by
Debit Card, Cash or Cheque. Credit Cards are subject to a 2% handling
fee. American Express cards will incur a 3% charge. Payments made by
cheque require 10 working days for clearance.
Payments
We reserve the right to adjust prices and times given or quoted should
circumstances make necessary. Prior notice will be given in most circumstances.
We can only guarantee against fare increases when the full balances
are paid in full at time of booking.
Alterations
Our receipt of a deposit and the lodging of a booking form does not
constitute confirmation of the booking. Confirmation or otherwise is
given separately in a form of an ATOL receipt for flight inclusive bookings.
Confirmations
Passengers should assume that all bookings made are sold on a totally
non-refundable basis unless otherwise advised by us. All cancellations
by a client must be in writing. If a client cancels a booking the deposit
will be retained by us as fee to cover expenses, but clients are liable
for all expenses and liabilities incurred by us if these exceed the
deposit. We
reserve the right to levy an administration fee for all bookings that
are cancelled. This charge applies to both confirmed and pending bookings.
This fee will depend on time and cost incurred by the company and is
at the discretion of the directors.
Validity
of Tickets
Return tickets are only valid for dates specified on the tickets unless
a change is made by the company, or at the passengers request and make
an additional charge at our discretion.
Forfeiture of Reservations
All final balances must be paid at least 12 weeks before departure or
the date given at time of booking in writing or orally. If they are
not paid we reserve the right, which may be exercised without any notice
to the passenger whatsoever, to cancel the reservation and retain any
balances.
Information Given in
the Booking Form
Information given in the Booking form is accepted
by the Company as being correct unless subsequently amended in writing.
We therefore do not accept any responsibility whatsoever, for any inconvenience
or financial loss caused by wrong information being supplied to the
company.
Reconfirmation
Where a passenger has to reconfirm a flight or return booking it is
their responsibility for any inconvenience or loss caused by not doing
this.
Amended Travel Arrangements
All requests by passengers to alter booking or travel arrangements must
be made in writing or made in person. Should a firm booking already
be held a charges may be incurred to change the dates of travel subject
to conditions of booking/ticket and availability.
Travel Tickets
Our responsibility is to provide tickets for collection at our office.
Tickets posted to clients are done so at the client's risk. Any costs
arising from non-delivery will be borne by the client. For late bookings
collection of tickets at the airport will be arranged charges will apply.
Claims
In the event of a claim, our maximum liability is restricted to the
total amount paid to us by the claimant less any expenses incurred.
Insurance
It is a booking condition of all tour operators & suppliers that
you have adequate travel insurance. Passengers must take out travel
insurance and details of our special facilities are available. Neither
we nor any of our Agents or Servants shall be liable or responsible
for any loss, damage, and injury. Delay or inconvenience whatsoever
to any traveller or his luggage or other personal property sustained
or suffered in, or during, any passage, journey, trip or stay, or in
respect of any accommodation or in the carrying out of any arrangements
booked through us. In the case that you decline insurance you may be
asked to sign an indemnity form, or provide details of alternative cover.
No insurance will be issued until the full premium has been received
(click on ‘useful links’ for quotes on insurance).
Passports, Visas and Health Certificates
Passengers must be in possession of a valid passport and necessary visa(s)
and health certificates. In case of passengers being refused entry by
any immigration or other Authority all repatriation costs are to be
borne by the passenger ( click on our ‘useful links’ to
obtain further information from the FCO - Foreign & Commonwealth
Office).
Jurisdiction
All agreements between the traveller and us shall be governed by English
Law and within the exclusive jurisdiction of English Courts.
Privacy Statement
Data Protection and Privacy Policy (to comply with Data Protection Act
1998 and ABTA Code of Conduct 2000)
We will use the information you have given to
us (including your email address) to give you the products and services
you have asked for. When we give you these products and services, we
will pass your details (including sensitive details) to other organisations.
We may also have to send your details (including
sensitive details) to countries that may not have an equal level of
data protection legislation. When you ask us to give you these products
and services, you agree that we can pass your details (including sensitive
details) to other organisations, some of which are in other countries.
We may also use your details (including your email address) to give
you offers, and services that are available from other companies.
When you give us your details you are able to
specify what you will allow us to do with them.
|
